Complaints handling is (sort of) back in the headlines.
This time the FCA has written to firms with consumer credit permissions, to say that following its review, it had identified:
Three major regulatory burdens are in train: the second payment services directive (PSD2), the general data protection regulation (GDPR), and the second markets in financial instruments directive (MIFID2). It renders the European operations of universal banks completely overstretched, and fighting for the same small pool of contractors and management consultancy support.
Brooklands Trustees Limited languishes on the Financial Services Compensation Scheme (FSCS) complex cases page. It was established in 2006, and operated subsidiaries in the UK, New Zealand, Dubai, Australia and Gibraltar. According to its insolvency practitioners, it acted as trustee to over 6,000 individual pension schemes worldwide. Because it operated self-invested pension plans, it was regulated by the Financial Services Authority, and its successor the Financial Conduct Authority. Its pension schemes were also registered with Her Majesty’s Revenue and Customs, and held funds of £650 million.